Naturoots applies the following cancellation policy:

Cancellation of the booking shall entitle us to retain, by way of compensation, the following percentage of the deposit required:

• · 20 per cent if the cancellation is made more than thirty days before the date set for the activity.
• · 50 per cent where the activity takes place within thirty days or less and more than seven days.
• · 100 per cent if booked less than seven days before the event.

If the customer fails to attend on the day of the event, they will be required to pay the outstanding balance to bring the total to 100 per cent of the agreed price.

NOTA: Should it be necessary, for any reason, to change the dates of the activity booked with Naturoots, Naturoots will accept the change provided that there is availability and that the new date falls within the following three months; the new booking must also be confirmed by email or WhatsApp.

Books

Bookings are not confirmed until 50 per cent of the total cost of the activity has been paid into Naturoots’ current account.

Cancellations cannot be made on the grounds of weather conditions.